From the plane to the car
Florence has a single terminal, and it's hard to get lost in. This is usually how it goes:
- Passport control. If you're flying in from outside the Schengen area, passports are checked before you reach the baggage belt. With a non-EU passport, allow extra time to be registered in the new Entry/Exit System (EES).
- Luggage. You won't wait long for it here. According to the airport's service charter, in 2025 the last bag reached the belt within about 30 minutes on nine flights out of ten. For 2026 the airport has set itself a target of 26 minutes.
- The meeting. Right after baggage reclaim comes the arrivals hall. That's where your driver stands, with your name on the sign.
- The car. It waits in short-stay car park P1, just in front of the terminal building. Even with suitcases, it's a couple of minutes on foot.
We keep track of your flight number. If the plane is late, the pick-up moves to the actual landing time free of charge, and an hour of waiting at the airport is already included.
A hotel inside the ZTL
Most of old Florence is a limited-traffic zone (ZTL). It operates on weekdays from 7:30 to 20:00 and on Saturdays from 7:30 to 16:00. From April to early October, night hours are added on Thursdays, Fridays and Saturdays.
A car with an NCC licence can drop you at a hotel inside the zone. In 2026, however, the city council is reviewing access for chauffeur cars registered in other towns. So put your hotel address in the booking itself, rather than giving it to the driver on the day.
If you're travelling light, you can reach the city by tram: the T2 line stops right outside the terminal. With heavy cases, or for a hotel inside the ZTL, a car to the door is the easier option.
Straight into Tuscany
If you're staying outside the city, you can go directly from arrivals to Siena, San Gimignano or Pisa without passing through the centre. Prices are per car, not per person:
Tap a row to book this route.
The total is fixed the moment you book. Nothing is added afterwards: motorway tolls and luggage are already accounted for.
We fit a seat suited to your child's age at no charge; just tick it on the form. If you also ride back to the airport with us, that leg is 10% cheaper. You pay the driver on the spot, by card or cash, with no prepayment.
Handy details
- Traffic on the viali. In 2026 a tramway is being built along the ring of boulevards around the centre. Sections are closed from time to time, and the driver takes neighbouring streets to get round them.
- Internet. The airport's free Wi-Fi network is called "Airport-Free-Wifi".
- City information. The tourist information desk is opposite the arrivals hall.
Questions
Can I get to the centre by tram?
Yes, the T2 line leaves from right outside the terminal. A car comes into its own if you have plenty of luggage or your hotel is inside the ZTL: 15 minutes to the door, €80 in a saloon.
My luggage is slow coming off the belt. Will the driver leave?
No. The price includes 60 minutes of waiting, counted from when you actually land, not from the scheduled time.
Five of us and seven suitcases. What should we book?
A minivan: it takes up to 8 people and up to 8 pieces of luggage. It's €105 to central Florence and €195 to Siena.
How will I recognise my driver?
The day before your trip, we send their name and the car's number plate. In the arrivals hall they'll be holding a sign with your name.
Does the driver speak English?
Yes, our drivers speak Italian, English and Russian.