In short
- Italivia arranges the journey; a licensed NCC driver or transport company carries it out.
- You know the price before you confirm, and for the agreed route it doesn't change afterwards.
- Payment on the spot: you pay the driver, by card or in cash, with no prepayment.
- You can cancel free of charge up to 24 hours before the car is due.
1. The parties
Italivia. The website italivia.com is run by Italivia, whose address is Via Albert Einstein, 4, 20092 Cinisello Balsamo (MI), Italia. Referred to below as "Italivia" or "we".
We provide information and organisational services and act as the point of contact between you and the carrier. We are not a carrier and do not provide the transport ourselves, except where a booking confirmation explicitly states that we do.
The carrier. Whoever performs the journey: a local driver holding an NCC licence (noleggio con conducente) or a transport company. We have written agreements with our carriers and check their permits and insurance.
You. The person who submitted the request.
2. How a request becomes a booking
- You give us the route, the date and time, the number of passengers and pieces of luggage, and your contact details. The form on the website calculates the price straight away; no registration is needed.
- Your request is visible to carriers working in the relevant region. It is up to each carrier whether to take the job; we do not assign a driver on our own initiative.
- When a carrier accepts, you receive a confirmation with the final price and the contact details of the driver or company. The day before the trip, we send you the driver's name and the car's number plate.
3. Chat on the website
In the chat, an automated Italivia assistant answers first. Its answers are for information only. Only the price and terms stated in your booking confirmation are binding.
A booking made in the chat has the same standing as one made through the form, and these terms apply to it in the same way. An operator joins the conversation if you ask.
4. Price
The website calculates the price from the route and the vehicle class. The carrier confirms the final price on accepting the booking. From that point on, it does not change for the agreed route.
The price already includes tolls, luggage and 60 minutes of waiting at the airport. Extras on top of that, such as a stop on the way, a longer wait or a change of route, are agreed separately before pick-up.
5. Payment
Payment is made on the spot: you pay the driver, by card or in cash, with no prepayment. This usually happens after the ride. We tell you in advance which method will be available.
Nothing is paid on the website or in the chat. The fare for the journey goes to the carrier. Italivia does not collect it unless your booking confirmation expressly says otherwise.
6. Changes and cancellation
- Up to 24 hours before pick-up, cancellation is free.
- With less than 24 hours to go, the cancellation terms depend on the route and the carrier. You can see them before you confirm the booking.
- A different time or route. Let us know as early as possible. Whether the change can be made is up to the carrier.
- Flight delays. We track your flight by its number, and the pick-up moves to the actual arrival time at no extra charge.
- Flight cancellations. We move the journey to your new flight or cancel it free of charge.
7. Who is responsible for what
The contract of carriage is between you and the carrier alone; Italivia is not a party to it.
The carrier is responsible for the journey itself: permits and insurance, the roadworthiness of the vehicle, safety and keeping to the agreed time.
Italivia is responsible for handling your request properly and passing it to the carrier without errors. We are also responsible for making sure you receive the agreed information, and for communication within the scope of our services.
8. Your data
When you send a request, you agree that we process the details in it and share them with the carrier who took the booking, but only as far as the journey requires. You'll find more about this in our Privacy Policy.
9. Governing law and complaints
Italian law applies to these terms. If you live elsewhere in the EU, you still enjoy the protection that your own country's mandatory consumer rules give you.
Please send questions and complaints to info@italivia.com. We will reply and help you get in touch with the carrier.
Version dated 13 November 2026