Where to message us
| Channel | Where | Best for |
|---|---|---|
| Chat on the site | "Chat" button at the bottom of the screen on a phone, "Contact us" at the top on a computer | prices, bookings, questions about your trip, asking for a person |
| Booking form | on the home page and on every route page | bookings: route, date, passengers, instant price |
| info@italivia.com | questions, groups, special requests, changes to a booking, partnerships, complaints, personal data |
Chat on the site
In the chat you can get a price, make a booking, ask about your trip or ask for a person. The Italivia assistant answers first, and it is automated. Ask for an operator and one will join the conversation.
The conversation is saved on your device, so you can come back to it later.
What to include in your message
For a quote straight away, send us one message with:
- Where you're travelling from and to.
- The date, time and flight number, if you're being picked up at the airport.
- How many people and suitcases.
- Whether you need child seats (free, for any age) and whether you have skis.
We'll confirm the price. The day before the trip, we'll send you the driver's name and the car's number plate.
If you're travelling today or tomorrow
- Your flight is running late. No need to tell us: we follow it by its number, and the pick-up automatically moves to your actual arrival time, free of charge.
- Your flight has been cancelled. Let us know, and we'll move the ride to your new flight or cancel it at no cost.
- Your plans have changed. Cancelling is free if there are 24 hours or more left before the car is due. With less time than that, the terms depend on the route, and you'll have seen them before confirming.
Address and operator
We have no office for visitors; we work online throughout Italy.
- Italivia
- Via Albert Einstein, 4, 20092 Cinisello Balsamo (MI), Italia
How we handle your data is set out in our Privacy Policy.
Partnerships
We're open to partnerships and happy to look at the format that suits you. We'd like to hear from:
- travel agencies and tour operators;
- hotels, villas and holiday apartments;
- wedding, conference and event organisers;
- companies that need rides for their staff and guests;
- transport companies and NCC drivers, who have a page of their own.
Email info@italivia.com or write in the chat. Tell us your city, what you do and roughly how many trips you expect, and we'll talk through the terms.
Suggestions and feedback
Was there something you didn't like, or do you have an idea for making the service better? Tell us in the chat or at info@italivia.com. We read everything and we're open to discussing it.
Questions
What's your phone number?
We don't have a number for calls yet. The fastest way to reach us is the chat on the site. You can also email info@italivia.com, and the simplest way to book is the form on the home page or on your route's page, which shows the price straight away.
Is this the service formerly known as ITA Transfer?
Yes, we previously traded as ITA Transfer. From now on, please use the contact details on this page.
Which languages do the drivers speak?
Italian, English and Russian.
Do I have to register to see a price?
No. Enter the route, date and number of passengers in the form and the price comes up straight away.
I haven't received my driver's details. What should I do?
Write to us in the chat or at info@italivia.com and we'll check your booking.